Yango is an international ride-hailing service available in Namibia, designed to offer safe, affordable, and efficient urban transportation. Since launching in Windhoek in early 2023, the platform has introduced innovative safety and convenience features to tailor the experience to local riders and drivers. One key service channel involves Yango’s local partner networks, which help new drivers onboard and handle support inquiries.
Yango Namibia General Information
Operating under the global Yango Group headquartered in Dubai Yango uses a digital-first approach with robust mapping, routing algorithms, and user safety systems. In Namibia, it functions through partnerships with local transportation companies, rather than running a proprietary fleet
Key Telephone Contacts for Yango Namibia
While Yango does not publish a direct public helpline number, local partners provide essential support and driver onboarding services. Two notable local contacts are:
- Ridenet Namibia (Driver Partner Support): +264¯812¯704¯053 manages driver signups and app support in Windhoek, Rehoboth, Okahandja, and surrounding areas
- Yango Rides Namibia Promotion Line: +264¯857¯510¯519 listed for promotional and inquiries via local pages
These contacts handle driver registrations, app guidance, and general operational support. For passenger-facing issues, users are encouraged to use the in-app support features such as SOS, share route, and the incident reporting tools
InApp Support and Emergency Features
Safety and Emergency Tools
Yango’s app offers several features aimed at ensuring passenger and driver safety:
- SOS Button: Connects riders to local emergency services instantly
- Share Route: Allows real-time trip tracking by up to three trusted contacts.
- Driver Profile with Photo: Helps riders confirm driver identity before the trip
- Incident Team Access: Enables riders to report conflict or emergencies directly through the app.
Safety protocols also include driver side protections, such as passenger ratings and profile visibility for drivers
Driver Onboarding Process
Yango utilizes local partner hubs (like Ridenet Namibia) to onboard drivers into the platform. They handle:
- Background checks and driver license verification
- Vehicle eligibility reviews and documentation.
- App training sessions and operational guidance.
- Ongoing support through local partner call lines.
This model ensures compliance with Namibian regulations and swift technical and operational assistance for drivers
Service Coverage and Tariff Options
Yango Namibia currently operates primarily in Windhoek, with gradual expansion expected
Tips for Riders and Drivers
- Riders: Use in-app safety tools and share your ride details with trusted contacts.
- Drivers: Call +264¯812¯704¯053 for registration, app assistance, and local technical support.
- All users: Use app features to report incidents or access emergency services when necessary.
- Passengers: Verify driver identity against their app photo and vehicle details before boarding.
Yango Namibia provides a reliable and modern ride-hailing experience in Windhoek, leveraging its global tech expertise through local partnerships. While public support lines are not prominent, driver-focused partner contacts such as Ridenet Namibia at +264¯812¯704¯053 and the promotional line at +264¯857¯510¯519 are key touchpoints. Riders benefit from robust in-app safety features and upfront pricing, while drivers gain access to partner-led onboarding and support. Together, these elements contribute to a growing ride-hailing ecosystem tailored to Namibian users.
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